Refund policy

Last updated: October 28, 2026

Returns & Refunds

Wildly Hers Club mailings are prepared in limited batches or made to order. We do not accept change-of-mind returns once an order has been prepared or dispatched.

Canceling a paid order
Canceling a subscription stops future renewals but does not cancel an already-paid order. Already-paid orders are nonrefundable. Please cancel, pause, or skip through your subscription-management link or customer account. Complete the change before the 25th, no later than 11:59 p.m. Pacific Time on the 24th, to avoid the next charge.

Damaged, incorrect, or missing mail
Email us with a description of the problem, and photographs if relevant. We will investigate and arrange an appropriate replacement. If an edition is unavailable, we may offer equivalent items or a refund.

Shipping delays
If we’re unable to ship within the promised timeframe, we’ll email you to let you know about the delay and provide an updated shipping date.

Pen-pal availability
If we’re unable to provide the paid pen-pal service, we’ll discuss options with you, including pausing, canceling, or switching to regular snail mail. Replies from other members are not guaranteed, and we do not offer refunds if a member does not reply.

Prepaid year purchase
Contact us to request cancellation. Unfulfilled editions that have not entered preparation are nonrefundable. 

Approved refunds are issued to the original payment method. Your bank’s processing time may vary.

Nothing in this policy limits refunds or other remedies required by applicable law.